Caller Memory
Customers lose patience when they have to explain the same job twice. Caller Memory recognizes a returning number, recalls what the last call was about and whether anything was left open, then continues from there. It uses only the call history you already keep and never creates a voiceprint.
How it solves the problem.
Skip the first-time questions
It matches the incoming number to past calls, so a returning customer can be greeted like a regular. A number it has not seen simply starts fresh.
Keep open work moving
It carries the last call into this one: what the job was, how the call ended, and whether anything was left open. When someone asks, “any word on that thing yet,” your receptionist already knows what they mean.
Remember without oversharing
Caller ID identifies a phone, not the person holding it. Your receptionist uses the history for context but never recites a past job, price, or private detail before the caller brings it up.
Recognize safely, without voiceprints
It recognizes a returning phone number from your saved call history, never from the caller’s voice. It stays within your recording and retention settings.
Save time on every plan
Caller Memory is included with AI Receptionist on every plan, so repeat calls get faster without another purchase or setup step.
Solve the problem without another charge.
This one is not sold separately. It ships with every plan from Essential up, at no extra charge. This page explains whether it needs setup before it can solve the problem.
Put it to work in your plan.
Caller Memory ships free from the Essential plan up, with nothing extra to pay. Check the setup details above, then put it to work without another bill.
See plans and pricing