Refund Policy

1. The short version

A first-time Essential receptionist subscription starts with a 7-day free trial, so you can hear the Service on your own line before you pay anything. Growth and Scale subscriptions are charged when you subscribe, and AI Chat & Replies plans do not include a trial. If you subscribe and change your mind, you can still get your money back. Every payment you make can be refunded in full for 7 days from the charge. That is the whole rule: one window, no tiers, no exceptions. Close your account while a payment is inside its window and we refund it automatically, no email needed. For everything else, request it in the Billing section of your dashboard settings or email [email protected].

2. Your refund window

You have 7 calendar days from any charge to ask for that charge back. The window is the same on your first month as on your fiftieth. It does not shrink with how long you have been a customer, it does not change with your plan, and there is no second, shorter window waiting for you later.

The window applies to every payment you make for the Service: your first month, monthly renewals, and plan changes, on either product. A request inside the window gets a full refund of that payment, every time. Any other request is processed manually: we read it and decide case by case. Where applicable law requires a refund, you get one regardless of the window. This policy adds to any rights the law gives you; it does not take any away.

3. How to request a refund

If you close your account, you do not need to ask: any payment still inside its refund window when you close is refunded automatically. For any other refund, open the Billing section of your dashboard settings, pick the payment, and confirm there. You can also email [email protected] from the email address on your account and tell us which payment you want refunded. [email protected] works too. You do not need a reason, a form, or a phone call. We confirm every request by email within one business day.

4. How refunds are paid

Refunds go back in full to the payment method you paid with, through our payment processor. We submit the refund when we confirm your request; banks and card networks then typically take 5 to 10 business days to show it on your statement. That part of the timing is theirs, not ours.

Refunding a payment cancels the subscription it paid for, and paid features stop when the refund is issued. Billing mistakes are different: a double charge, or a charge after you cancelled, is corrected in full whenever you catch it, with no window.

5. Credits and the free trial

Account credits are not payments and are never paid out as money. That includes the credits we grant while carrier registration for texting clears and the minute credits we add for verified spam calls. The free trial costs nothing, so there is nothing to refund: cancel before it ends and your card is never charged.

6. If we cancel your account

If we end your subscription for our own convenience rather than for a breach of the Terms of Service, we refund the unused part of your current billing period pro rata. If we end it for a breach, refunds outside the windows above are not owed unless the law requires one.

7. Before you file a chargeback

A card dispute usually takes weeks. An email to us takes a business day, and if a refund is owed under this policy you get it without the wait. If a charge from us looks wrong, write to us first.

8. Changes to this policy

We may update this policy from time to time. The version posted here applies to charges made while it is posted. We tell active customers about material changes by email at least 15 days before they take effect, the same notice we give for changes to the Terms of Service.

9. Contact